Refunds, Cancellations, Missing Packages & Exchanges
CANCELLATIONS -- If you no longer wish to receive an item once an order has been dispatched to the shipping service, you must mark it "Return to Sender", leave the package unopened, and take it to your local postal office. Refunds will be processed only when the package returns to the AltPress offices.
MISSING PACKAGES --Post offices can "deliver" a package up to 24 hours before it actually arrives on your doorstep. If 24 hours passes after your Delivery Confirmation and you do not have your package, contact your local post office with your tracking number. If they determine your package is missing, you must fill out a Missing Package Claim on the USPS website & forward a copy to email@example.com for replacement. **International Orders -- If some time has passed since shipping, please contact both your local post office and customs office with your tracking number for delivery updates and arrangements. Many international depots do not update tracking information once it arrives overseas or across the border.
REFUNDS & EXCHANGES -- If for any reason you are unsatisfied with your order, please contact us within 14 days of receipt and we will gladly replace or exchange select items if it meets the criteria. We require photographic evidence of all physical damage to all products. All photos must include the original invoice, as well as the damaged product. You may send photos, along with your full name and order number to firstname.lastname@example.org. (NOTE: We must verify the damage with your invoice due to fraudulent claims. We reserve the right to deny any replacement or exchange request.)
Also, some original merchandise that is replaced must be mailed back to Alternative Press (we will provide free return mailers & labels). Failure to return original merchandise when requested will result in additional charges for the replacement items.
AltPress uses the best polymailers available to periodical distributors & also offers an array of upgraded shipping options for collectors who want a little more protection from the bumps & bruises of typical USPS shipping & handling. Shipping refunds are only issued on a case-by-case basis at the discretion of AltPress. Any items that arrive damaged may be eligible for shipping refunds via your chosen shipping provider. Please contact that provider directly for their policy.