Alternative Press offers a 30 day, refund or replacement when available on all purchases with damaged items. Refunds and exchanges are not accepted for items that are custom, limited edition, clearance and "On Demand" items.
Once an order has been dispatched to the shipping service you may not return or refund for the item.
Shipping refunds are only issued on a case-by-case basis at the discretion of AltPress.
All orders take up to 7 business days to be shipped out, the shipping purchased at checkout determines the shipping time only. At any time it may take more than 7 business days for an order to be dispatched without notice. For items listed as 'preorder' in the item description, these orders will begin shipping on the listed date but may be delayed without notification.
If for any reason you are unsatisfied with your order please contact us immediately and we will gladly replace, exchange or refund your order less shipping if it meets the criteria. We do not offer refunds for custom, limited edition, clearance and "On Demand" items due to their limited nature, however we will gladly replace any product for manufacturing defects.