CANCELLATIONS -- Once an order has been dispatched to the shipping service and you no longer wish to receive the item, you must mark it "Return to Sender" and take it to your local postal office.

REFUNDS -- Shipping refunds are only issued on a case-by-case basis at the discretion of AltPress. Any items that arrive damaged may be eligible for shipping refunds via your chosen shipping provider. Please contact that provider directly for their policy.

EXCHANGES -- If for any reason you are unsatisfied with your order, please contact us immediately and we will gladly replace or exchange select items if it meets the criteria. We require photographic evidence of all physical damage to all products. All photos must include the original packaging, the original invoice, as well as the damaged product. You may send photos, along with your full name and order number to store@altpress.com. (NOTE: We must verify the damage with your invoice due to fraudulent claims. We reserve the right to deny any replacement or exchange request.)

Also, any original merchandise that is replaced must be mailed back to Alternative Press (we will provide free return mailers & labels). Failure to return original merchandise will result in additional charges for the replacement items. 

(Updated 12/27/18)