Message us at firstname.lastname@example.org or via the blue Chat button located on all AltPress Shop pages. Be sure to include your full name & email address associated with your subscription!
I'M HAVING AN ISSUE WITH MY CURRENT SUBSCRIPTION.
WHAT IS THE COST FOR THE NEW ALTPRESS SUBSCRIPTION?
US Customers can choose between a $5/month subscription or a $60 paid-in-full, 12 month subscription.
US Customers can also upgrade to Subscription Plus, a service that provides readers with the monthly magazine plus a mystery bag of 3-5 items from artists, bands, and record labels. If you're a Collector or like EXCLUSIVE items, this subscription option is for you! ($20/month)
International Customers have a $12USD/month subscription option. Due to customs compliances, we do not offer a paid-in-full international subscriptions or international subscription plus options at this time.
CAN I SUBSCRIBE AS AN INTERNATIONAL READER?
Yes! AltPress Subscriptions are available to all international readers for $12/month and can be selected via the Subscriber Account Setup.
WHEN CAN I EXPECT MY FIRST ISSUE?
Subscribers pay a month ahead -- for example, sign up in March, your first issue is April. You can purchase the current month's issue for $5.00 by contacting email@example.com or hitting up the blue Chat button at the bottom of all AltPress Shop pages (M-F, 10am-6pmEST).
WHEN ARE PAYMENTS DEDUCTED FROM MY ACCOUNT?
Subscribers are billed on the 28th of every month for the following month's issue. For example, sign up in March, your first issue is April. You can purchase the current month's issue for $5.00 by contacting firstname.lastname@example.org or hitting us up via the blue Chat button on all AltPress Shop pages.
WHAT METHODS OF PAYMENT ARE ACCEPTED?
We accept all major credit cards and PayPal.
DO YOU STORE MY CREDIT CARD INFORMATION?
While Alternative Press Magazine does not store your credit card information, our subscription processor, PayWhirl, does. Your card details are stored on their secure payment gateway in order to process your monthly or yearly renewals. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by PayWhirl.
HOW IS MY SUBSCRIPTION RENEWED?
Monthly subscriptions roll over month-to-month until you tell us otherwise. Paid-in-full yearly subscriptions are auto-renewed on your yearly anniversary.
WHAT IF I MOVE OR NEED TO CHANGE MY PAYMENT INFORMATION?
You can make address changes or payment updates through your Subscriber Account. Just send us an email at email@example.com or hit us up via the blue Chat button located on the AltPress Shop pages so we can make sure you don't miss an issue (M-F, 10am-6pmEST).
WHAT IF I WANT TO CANCEL?
Monthly subscriptions can be cancelled anytime with a simple email request to firstname.lastname@example.org or via the blue Chat button located on the AltPress Shop pages (M-F, 10am-6pmEST). Paid-in-full, yearly subscription auto-renewals can be cancelled at anytime.
CAN I SEND A SUBSCRIPTION TO A CORRECTIONAL FACILITY?
Absolutely! Our magazines are sent in clear polymailers to ensure compliance with correctional facility mailing procedures. Please include the name of the correctional facility as well as the correctional inmate number on their account. If the subscription needs to meet more specific mailing standards, please email email@example.com and let us know how we can help!
HOW CAN MY LIBRARY RECEIVE A SUBSCRIPTION?
AltPress is available to public libraries and educational institutions through EBSCO, WT COX, and direct by contacting firstname.lastname@example.org or via the blue Chat Button located at the bottom of all AltPress Shop pages (M-F, 10am-6pmEST).
I USED TO BE A SUBSCRIBER BUT MY MAGAZINES STOPPED COMING!
We'd be happy to look into your former subscription and provide information about transferring to the new AP. Send an email to email@example.com or hit us up via the blue Chat Button on all AltPress Store pages (M-F, 10am-6pmEST). Please include the full name and mailing address on the former subscription for the quickest response.
👀I HAVE MORE QUESTIONS👇
👉Head over to altpress.com/shop and chat live (M-F // 10AM-6PM EST).
NOTE: This Is The Quickest Option
Terms of Sales
Alternative Press – Terms of Sale and Service
This page provides the terms of sale and purchase for AltPress Media digital products, including digital subscriptions, A3 memberships, print subscriptions and one-time purchases made through our online store, offered by Alternative Press and altpress.com ("AP" / “AltPress” / “AltPress Media” or "we" or "us").
By using altpress.com and Altpress products, you are agreeing to our Terms of Service.
1. GENERAL TERMS OF SALE
1.1. DefinitionsThe term "digital product" refers to paid digital products available from AltPress, including both AltPress digital subscriptions, A3 memberships, print subscriptions and one-time purchases made through our online store or AltPress popup locations.
1.2. About Digital Products
You are not required to purchase anything for certain limited use of altpress.com or the AP apps. However, if you do not purchase a subscription/product/membership, your access to AltPress content and services will be limited.
You can review the various AP digital subscriptions via Apple App Store and Google Play.
Alternative Press reserves the right to modify the content, type and availability of any digital product at any time, without notice.
Only one person may use the username and password associated with a digital product account.
Failure to comply to this will result in penalties determined on a per basis.
1.3. Processing and Payment
Alternative Press will process your purchase as promptly as possible. There may be a delay in the activation of your product while payment details are verified.
We accept major credit cards, PayPal and certain digital wallet services. We reserve the right to reject any order or purchase at any time.
If your initial payment authorization is later revoked, your subscription, membership, product or access will be terminated. Please contact us directly if you believe your access was terminated in error.
Unless specified otherwise in the Cancellation and Refund Policy, all charges are nonrefundable.
When you purchase a digital product, the price will be made clear during the order process. You agree to pay the price that is stated at the time of your order, as well as any applicable taxes. You also agree to the billing frequency stated at the time of your order.
Discount eligibility is determined at the time of the order. Discounts cannot be applied retroactively.
All prices are in United States Dollars, unless otherwise stated.
Alternative Press reserves the right to change prices and fees at any time. We will notify you in advance if the regular rate of a product changes from what was stated at the time of your order. You will have the opportunity to accept the new price or cancel your subscription or purchase from that point forward.
Applicable taxes may vary. We are not able to notify you in advance of changes in applicable taxes.
If a stated price is determined by us in our sole discretion to be in error, we are not under any obligation to offer you the product at that price. We will notify you of the error and give you the opportunity to cancel your order and obtain a refund if payment has already been made.
Your subscription, membership or one-time purchase may not include access to all areas of the digital product, and you may have to pay additional fees for full access. These additional charges will be clearly stated.
When you use your digital product, you may incur other additional charges from third party service providers, such as telecommunications fees, data fees or service provider fees. You are responsible for paying any additional charges.
If you believe someone else has used your account or you are being charged for a product you do not have, please contact us immediately.
1.5.1. Billing of Digital Subscriptions
We will charge or debit your payment method at the beginning of your digital subscription/membership or, if applicable, at the end of your free trial period.
Billing will continue according to the cycle stated at the time of your order. Digital subscriptions will not auto-renew, you will need to repurchase a digital subscription once your term ends.
To view information about your billing cycle, please visit your account portal.
All Alternative Press memberships are renewed automatically. When we renew your membership, we will use the payment method currently associated with your account. If you redeem a gift subscription or gift membership and choose to extend your subscription or membership at the time of redemption, that subscription or membership will renew automatically. You can view your payment method at any time in your account portal.
In most, you will be notified in advance of impending renewals. Please see our Cancellation and Refund policy below for information about canceling.
1.5.2. Billing of One-Time Purchases
When you make a one-time purchase (for example, a digital subscription, a membership, a subscription or a standalone product), we will charge or debit your payment method at the time of purchase, unless otherwise noted.
The currency in which you will be billed will be stated during the purchase process and is determined based on your billing address.
1.6. Unpaid Charges
If your credit card expires or your payment method is otherwise invalid, your digital subscription, membership or product will not automatically be terminated.
You will remain responsible for all charges. If your payment is denied for a membership charge, you will not receive the product if your payment was unsuccessful you will still be liable balance owed.
You will be responsible for all costs we incur in connection with the collection of unpaid amounts, including court costs, attorneys' fees, collection agency fees and any other associated costs.
We may occasionally offer promotions. The specific terms of each promotion are stated at the time the promotion is offered. Each promotion may be different. Promotions cannot be combined. Promotion eligibility is determined by AltPress on a per basis.
You are required to provide your payment details when you sign up for a promotion. At the end of the promotion, your digital subscription or membership will automatically renew at the rates displayed at the time of purchase.We will notify you in advance that the promotion is about to end and we will notify you when your promotional rate has ended. To cancel and avoid being charged, you must notify us before the promotion ends.
1.8. Software Products
If you purchase a digital subscription that includes downloadable software, your download and use of that software may be subject to additional terms or end user license agreements.
1.9. Third Parties
If you have purchased your product through a third party, these Terms of Sale may not apply to you. We are not liable for any claims related to purchases made through third parties. Please contact the third party directly.
2. CANCELLATION AND REFUND POLICY
2.1. Cancellation and Refunds of Digital Subscriptions
When you cancel a digital subscription or membership, you cancel only future charges associated with your subscription after the agreed upon term has been fulfilled. You may notify us of your intent to cancel at any time, but the cancellation will become effective at the end of your current term (1/6/12 Months).
Except in the case of certain promotions, you can change or cancel your digital subscription at any time. Please contact us for further information or to change your digital subscription if you are unable to in the portal.
Digital products sold as part of a promotion, subject to an annual commitment or as an add-on to your home delivery subscription, such as “The Box”, may have different cancellation or refund policies that will be made clear at the time of purchase.
Cancellations are effective after the final month in your term. You will not receive a refund for the current term. You will continue to have the same access and benefits of your product for the remainder of the current term (1/6/12 Months).
We reserve the right to issue refunds or credits at our sole discretion on a per basis case. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.
Changes to Content or Access
We reserve the right to make changes to our digital products at any time. If we temporarily reduce or eliminate the charge for content or access that you are currently paying for under different terms, you will not receive a refund.
Cancellations by Us
We reserve the right to suspend or terminate your subscription, membership or product for any reason, with or without notice and without further obligation. You will not be entitled to a refund in these circumstances. If any or all of our digital products (subscriptions, memberships, standalone products on our merch store) are temporarily unavailable, you will not receive a refund. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.
2.2. Cancellation During Promotional Periods
Certain promotions may not permit cancellation during the promotional period. You agree to the cancellation and refund terms stated at the time of purchase.
2.3. Upgrading Your Membership
When you change your membership, you will receive a prorated credit toward your new membership.
2.4. Cancellation and Refunds of One-Time Purchases
One-time purchases cannot be canceled or refunded.We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future, refunds and cancellations are on a per basis.
2.5 Changes to Content or Access
We reserve the right to make changes to our digital products at any time. If we temporarily reduce or eliminate the charge for content or access that you are currently paying for under different terms, you will not receive a refund.If any or all of our digital products are temporarily unavailable, you will not receive a refund. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.